Guest Information

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Family Kerseboom-van der Heijden and team welcomes you!

We would like to offer you a pleasant, relaxing and varied stay in Hotel Sonne. To help you find your way around our hotel, we have put together some information for you.

Do you have questions or requests? We are happy to help with anything you need.

We wish you a pleasant stay

Please let reception know if you need special bedding or are allergic to certain foods.

We would be happy to transport your luggage to your room or back to the car. Please speak to our reception.
Of course you can still lock your luggage in our luggage room after check-out. Please speak to us.

You will find your bathrobe in the closet.

Our hotel bar is open from Tuesday to Saturday. Opening hours can be found at the reception.

In the closet you will find a blanket. If you would like an extra blanket free of charge, please inform the reception.

Do you want to go on a bike ride? Cycling maps can be borrowed from reception.
Sportwelt Preussler
Hauptstraße 199, Seiffen 

A nice breakfast awaits you in our breakfast room next to the reception from 08:00 to 10:00.

When the weather is nice, our terrace is open every day.

Forgot your charger? We probably have one that fits your device. Just ask us. 

Chemical Cleaning
There are laundry bags in your closet for the laundry to be handed in at reception. More information at the reception.

Check in Check out
From 13:00 Uhr Before 10:30 Uhr

On the day of departure, we ask you to vacate the room by 10:30 a.m. and hand in the room key at reception. Many Thanks.

In addition to EC card payments, we accept VISA, EURO and MASTERCARD.

An up-to-date list of doctors including an emergency service list is posted at reception. If you do not feel well, please inform the reception immediately.

In the hallway on the first floor there is a refrigerator from which you can help yourself if necessary. Please make a note of this on the consumption note that is included and bring it down with you on the day of your departure.

Emergency Escape Route
There is a fire escape plan in every room. Please take a close look at the escape routes.

In the entrance area we have numerous flyers and brochures on the subject of sports and event tips with information about the spa town of Seiffen. You can get further suggestions at the reception.

You can find it in the bathroom.

See  Toilettenproducts

Internet – Wifi
Ofcours we have free to use Wifi
Network Name: Hotel
Password: D6446637

Ironingboard + Iron
Please report to reception.

In our entrance area and reception we have various flyers and brochures with information about the spa town of Seiffen. Below you will find numerous sports offers and event tips.

Money and Safe
For insurance reasons, we ask that you do not leave any valuables, jewelery or sums of money in your room or vehicle. We cannot be held responsible for lost valuables in your room.

See Drinks

Needle & Thread
You can get these at the reception.

Non-smoking Room
We ask you not to smoke in the rooms. 

We have our own parking space in front of the hotel. Each room has 1 parkingspace. 

Rats Apotheke
Am Rathaus 1
037362 8210.

Our telephone number is 037362 76995
Our house has a modern telephone system. For security reasons, it is not possible to be called directly in the room.
We take your call at reception and are happy to connect you to your room. If you tell your caller your room number, we can put it through at short notice.

Would you like extra pillows? Please report to reception.

We are classified with 3 stars according to the German hotel and inn classification and always strive to comply with the specified standards and to fulfill the wishes of our guests. If a service is not to your satisfaction, we ask that you inform reception.

Our reception is open from 08:00 to 18:00. If you would like to leave before 8 a.m. in the morning, we ask that you pay your bill the day before.

Our restaurant is open for you from 6 p.m. to 8 p.m.

Review Form
Are you satisfied, what can we do better? We kindly ask you to give us your opinion on the attached (online) questionnaire.

Please take it with you if you intend to leave the hotel or return later than 8:00 p.m. For security reasons, we would like to point out that the loss of the room key must be reported immediately. In the event of loss, we have to calculate our expenses of approx. €250.00 per cylinder for a new entrance door and room cylinder.

You can only use the sauna with a reservation. Please know that the sauna takes 30 minutes to warm up.

Shoe Cleaning Machine
You can use the cleaning machine on the ground floor.

Please contact the reception.

Our hotel rooms and hotel corridors have been equipped with smoke detectors. If the smoke detectors sound an ALARM, please report this to us immediately.

We can make a taxi reservation for you. Just visit the reception.

We have a modern satellite converter system and new televisions. Our system can receive the 19 programmed stations. It is possible that you will find TV programs on a different channel than at home. We kindly ask you not to change the TV settings. All available stations are programmed.

Have you forgotten your comb, toothbrush or other hygiene items? No problem. Sign in at reception.

Tourist Card
You will receive your Tourist Card after returning the registration form from the accommodation facility. Take advantage of the wide range of offers. If you give your spa cards to the reception when you leave, we will pass them on to the spa administration for a prize draw.

Towel Change
Daily change of towels? Please put the towels on the bathroom floor.

At the reception you can borrow umbrellas for free.

More questions?

You still got questions? Let uw know!